Issue - meetings

A proposed consolidated policy, reflecting a more joined-up framework for dealing with debt collection across the Council, was presented. It sought to maximise collection rates, while ensuring a fair, proportionate and consistent approach to debt recovery. 

The policy’s objectives were to:

·           apply best practice to debt collection;

·           ensure a professional and timely approach to recovery action;

·           maximise levels of income collected by the Council;

·           treat all debtors consistently and fairly;

·           promote a coordinated approach towards managing multiple debts;

·           ensure that debtors in genuine financial difficulty are supported to claim any

       benefits they are entitled to and, where appropriate, are signposted towards free

       debt advice; and

·           ensure that vulnerable people are supported to manage their financial affairs

       effectively, including the payment of debt.

The policy explained the ‘three-step’ debt collection process and timescales which comprised billing; instigation of legal proceedings following non-payment; and escalation to collection and enforcement agencies when necessary. Reference was made to debt management principles to be followed by officers; the expectations of debtors; and arrangements for the repayment of arrears.

The policy also highlighted the priority types of debt and the potential civil sanctions arising from court judgements. These concerned housing rent arrears; council tax; business rates; housing benefit overpayments; Business Improvement District levies; sundry debts; and commercial rents. The definition of vulnerable people in the context of debt management was clarified within the policy. 

            R E S O L V E D – that the Corporate Debt Policy, as attached at Appendix A        to the report, be approved.