Issue - meetings

The committee received a report which presented a breakdown of the 18 new Stage 1 complaints and 4 Stage 2 complaints received in the quarter from 1 April 2024 to 30 June 2024. 5 complaints had also been considered by the Local Government Ombudsman (‘LGO’). 3 of these were not taken forward to be investigated, 1 did not fall under the Council’s remit and 1 was closed as the issue had been resolved by the Council.

The report also referenced the annual review letter received from the LGO. It was noted the Council had improved its response time to LGO’s enquiries.  However, the LGO asked the Council to reduce delays in implementing the LGO’s recommendations.

It was noted three housing related compensation payments had been made during the quarter.

The report also provided a breakdown of the 157 Freedom of Information (FOI) requests received during the quarter. The areas with the most requests were Business Rates and Environmental Health.

R E S O L V E D – that the committee accepted and noted the report.